For Shopify stores that ship furniture, mattresses, fitness equipment and appliances
Your customer ordered a $2,400 mattress on the 3rd. It arrived on the 26th. In between, nobody could tell them anything.
Otto gives every freight order a white-glove experience in your brand: a timeline that always says what’s next, a peek inside the making, proactive check-ins, a one-tap “ask for an update,” and help that is never a dead end. Fewer “where is my order” emails. Fewer returns. Happier reviews.
Reserve founding price, $59/mo
Card saved, nothing charged until launch. Cancel anytime.
See what your customer seesStillwater SleepOrder #4512
Organic latex mattress, king, medium
Freight delivery · threshold · est. at your door Oct 24–27
- Order confirmedOct 3
- Being madeOct 4–16
- Materials cutOct 4Confirmed by Stillwater Sleep
- Latex pouredOct 8Confirmed by Stillwater Sleep
- CuringOct 8–13Your core is curing right now. Nobody touches it for five days; that’s what keeps it from sagging later.Expected, 5 days
- Quality checkest. Oct 14
- Wrapped and boxedest. Oct 16
- Leaves the factoryest. Oct 17
- Carrier assignedest. Oct 18
- Delivery windowest. Oct 24–27
- Delivered
- 7-day check-in
Order delight, powered by otto.Help
What your customer sees
Four tabs on every order, always one tap away. Your logo, your colors, your support address; Otto is the voice.
Stillwater SleepOrder #4512
Organic latex mattress, king, medium
Freight delivery · threshold · est. at your door Oct 24–27
- Order confirmedOct 3
- Being madeOct 4–16
- Materials cutOct 4Confirmed by Stillwater Sleep
- Latex pouredOct 8Confirmed by Stillwater Sleep
- CuringOct 8–13Your core is curing right now. Nobody touches it for five days; that’s what keeps it from sagging later.Expected, 5 days
- Quality checkest. Oct 14
- Wrapped and boxedest. Oct 16
- Leaves the factoryest. Oct 17
- Carrier assignedest. Oct 18
- Delivery windowest. Oct 24–27
- Delivered
- 7-day check-in
Order delight, powered by otto.Help
Stillwater SleepOrder #4512
Stillwater Sleep has been notified.Sent 2:14 pm · they usually reply within 4 hours
- Otto · Oct 8Your latex was poured this morning. It cures for five days before the quality check.
- You · Oct 15, 2:14 pmIt’s been two weeks. Has it even been made yet? I’m close to cancelling.
- Otto for Stillwater Sleep · 2:41 pmIt has. Your king passed quality check on the 14th and is being wrapped for freight now. It leaves the factory Thursday the 17th; you’ll have the delivery window within a day of pickup.
Order delight, powered by otto.Help
Stillwater SleepOrder #4512
Get ready
- Clear the old mattress: Stillwater Sleep can take it away, pick that when you reschedule
- Check your bed frame. A king latex is 150 lb; slats need a center support
- Measure the doorway and stairs. The box is 80 × 20 × 20 in and does not bend
- Clear a path from the door to the bedroom; the crew stops at the threshold
Your delivery
ScheduledR+L Carriers
Saturday Oct 26, 9 am–1 pm
Threshold delivery. Someone 18+ signs for it. We’ll text when the truck is 30 minutes out.
RescheduleTrack the truck
Left the factory Oct 17 · Carrier assigned Oct 18History
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Stillwater SleepOrder #4512
Help › Problems with my delivery
Box corner crushed and damp on one side, see photo.
Stillwater Sleep will look at this and follow up within one business day.
Order delight, powered by otto.Help
Your side: the window is yours to design
Define the stages once per product type. Each one fires on a clock or when you mark it, and the peek line is what turns waiting into anticipation.
Being made · Latex mattressesShown to customers
Materials cut
Latex poured
Peek: Your latex was poured this morning.
Curing
Peek: Nobody touches it for five days; that’s what keeps it from sagging later.
Quality check
Wrapped and boxed
Mark a stage from this screen, from a Shopify order tag, or from your production system via webhook. Clock stages fire on their own.